NewFold Digital | System Administrator & Billing Analyst
June 2016 – April 2017
Responsibilities:
- Additional Companies Assigned: HostGator | A Small Orange | AptHost | Blue Fur | HostNine | Cirtex | SEO Hosting | SEO Web Hosting | Site 5 | Arvixe | Host Papa
- Provide phone, email, and chat technical support to customers as well as billing support
- Troubleshoot a variety of technical and non-technical issues for customers on their web hosting plans and services
- Performing miscellaneous job-related duties as assigned
- Multitask and meet specific goals set by supervisors and management
- Experience with documenting procedures
- Creating training material for employees to improve their knowledge on services
Tools and Technology: WHM, cPanel, WordPress, Weebly, Joomla, EIG Dashboard, WHMCS, HelpDesk, JIRA, Bomgar, Google Apps, SEO, Confluence, PHPMyAdmin, eNom, TuCows, Email Clients, MySQL Databases, Linux, Bash, DNS, Domains, Sub-Domains, R1Soft, FTP, SSH, SSL, TLS, VPS, HipChat, Shared Hosting, Softaculous, Plesk.
NewFold Digital | Junior Administrator & Web Advisor
February 2016 – June 2016
Responsibilities:
- Additional Companies Assigned: HostGator | A Small Orange | AptHost | Blue Fur | HostNine | Cirtex | SEO Hosting | SEO Web Hosting | Site 5 | Arvixe | Host Papa
- Provide phone, email, and chat technical support to customers as well as billing support
- Troubleshoot a variety of technical and non-technical issues for customers on their web hosting plans and services
- Performing miscellaneous job-related duties as assigned
- Multitask and meet specific goals set by supervisors and management
- Experience with documenting procedures
- Creating training material for employees to improve their knowledge on services
Tools and Technology: WHM, cPanel, WordPress, Weebly, Joomla, EIG Dashboard, WHMCS, HelpDesk, JIRA, Bomgar, Google Apps, SEO, Confluence, PHPMyAdmin, eNom, TuCows, Email Clients, MySQL Databases, Linux, Bash, DNS, Domains, Sub-Domains, R1Soft, FTP, SSH, SSL, TLS, VPS, HipChat, Shared Hosting, Softaculous, Plesk.
Interactions LLC | Embedded Quality Analyst
Nov 2015 – Jan 2016
teleNetwork | Technical Support Representative
Dec 2013 – Oct 2015
H-E-B | Central Station Operator II
Dec 2013 – Oct 2015
H-E-B | Central Station Operator I
Dec 2013 – Oct 2015
H-E-B | Level III Production Partner & Safety Coordinator
Dec 2013 – Oct 2015
H-E-B | Level II Production Partner & Safety Coordinator
Dec 2013 – Oct 2015
H-E-B | Level I Production Partner & Safety Coordinator
Dec 2013 – Oct 2015