Senior Business Operations Analyst: Technical Operations Lead, Financial Operations
Jun 2022 – Present
Responsibilities:
- Executed comprehensive business analysis to align company operations with its business model, mission, and standards.
- Enhanced organizational workflow and strength by revising business processes and policies.
- Achieved business goals through the identification and resolution of information processing issues.
- Engaged in collaborative efforts to devise cost-efficient business strategies that enhanced customer acquisition.
- Ensured adherence to compliance standards and regulations to boost productivity and revenue-generating operations.
- Maintained system integrity and security while enforcing organizational standards.
- Conducted extensive research, internal audits, and system analyses to optimize workflows and business practices.
- Defined project requirements through stakeholder interviews, operational analysis, scope determination, and documentation, including preparing customer contracts.
- Diagnosed and resolved deficiencies in business models and operations.
- Engineered solutions by mapping requirements in workflow charts and diagrams, assessing system capabilities, evaluating alternatives, and preparing system specifications and programming.
- Generated project estimates by detailing phases, elements, staffing needs, and projected costs.
- Ensured operational excellence by verifying results, conducting training sessions, authoring documentation, and compiling reports.
- Analyzed data, assessed systems’ performances, recommended enhancements, and developed as well as updated standard processes to automate reporting.
- Led financial operations, billing, FP&A, and accounting escalations involving Zuora, Salesforce, and the companies C.UI ensuring all issues were comprehensively addressed and meticulously documented to maintain a high standard of accuracy and reliability
Tools and Technology: Zuora, Salesforce, JIRA, Confluence, Periscope, Tableau, Intacct, Microsoft Office, Avalara, Google Apps, Slack, Cybersource, Clientline, American Express Dashboard, PayPal Dashboard, Stripe Dashboard, Barclay Payment Portal, Bill.com Payment Portal, BMP, WHMCS