LU RUIZ
Certified Zuora Administrator
Billing Operations Management
Financial & Business Operations
Fraud Management
eCommerce & SaaS Expert
LU RUIZ
Certified Zuora Administrator
Billing Operations Management
Financial & Business Operations
Fraud Management
eCommerce & SaaS Expert
Resume
Experience
Sep 2024 - Present
Lead Business Operations Analyst: Financial Technologies Architect, Finance & Accounting
BigCommerce Inc
Jun 2022 - Sep 2024
Senior Business Operations Analyst: Technical Operations Lead, Financial Operations
BigCommerce Inc
Oct 2021 - May 2022
Senior Billing & Operations Analyst, Revenue Operations
Zello Inc
Jun 2017 - Oct 2021
Business Operations Analyst, Financial Operations
BigCommerce Inc
Additional Titles & Work History
Nov 2008 - Jun 2017
Additional Work History
NewFold Digital, Interactions, TeleNetwork, H-E-B
Education
Western Governors University
San Antonio, Texas
Science of Information
Technology
San Antonio College
San Antonio, Texas
Computer Information
Systems
2019 - Present
Zuora Administrator Certification
Austin, Texas
Certified Zuora Billing Administrator. Currently working on Zuora Revenue Accountant, Zuora Billing Product Catalog Manager, and Zuora Billing Solution Architect.
Skills
Work Skills
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eCommerce & SaaS95%
-
Process Documentation100%
-
Web Hosting95%
-
Fraud & Risk Mgmt95%
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Billing Operations99%
-
Business & Financial Operations99%
Software Skills
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Zuora Billing
-
Salesforce & HubSpot
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Cybersource
-
Jira
-
Confluence
-
Google Workspace
-
Microsoft 365
-
Avalara
-
SailPoint
Additional Skills
Languages Skills
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English
-
Spanish
Knowledge
-
Chargeback Processes
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Process Implementation
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Process & Systems Training
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SOX & PCI Compliance
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Annual Audit Ready
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End of Month Booking Closes
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Project Management